FAQ

Returns

To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Refunds or exchanges are only available for 30 days from the purchase date. If you would like to return a product, please call us at 800-562-5625 or visit Hampton Care to use our contact form


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Partial refunds may be offered (if applicable) for any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.


Late or Missing Refunds (if applicable)

If, after contacting your credit card company and/or bank, you still have not received your refund, please call us at 800-562-5625.


Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us at 800-562-5625.


Shipping

To return your product, please send to: Hampton Products International Corp., 50 Icon, Foothill Ranch, California 92610, along with a copy of your transaction receipt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance for any items over $75. While we take very good care of items once they arrive, we can’t guarantee that we will receive your returned item.